Privacy Policy for PSPCL Consumer Services

Introduction

Welcome to the PSPCL Consumer Services mobile application ("App"). Punjab State Power Corporation Limited ("PSPCL," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you use our PSPCL Consumers App. By downloading, installing, or using the App, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information: We may collect the following personal information when you use the App:

• Name
• Address
• Phone Number
• PSPCL Account Numbers

Usage Data: We may also collect information about your use of the App, including but not limited to, your device's unique identifier, operating system, IP address, and location data.

How We Use Your Information

We use the collected information for the following purposes:

• Complaint Handling: We use your personal information to process and address complaints related to electricity services.
• Government Services: Your information is used to facilitate various government services, including but not limited to billing, meter reading, and service maintenance.
• Customer Support: We may use your contact information to respond to your inquiries and provide customer support.
• Improvement of Services: We use usage data to analyze and improve the App's functionality, performance, and user experience.

Disclosure of Your Information

We may share your personal information with third parties in the following situations:

• Government Authorities: We may share your information with government authorities as required by law or for the provision of government services.
• Service Providers: We may engage third-party service providers to assist us in providing and improving the App. These service providers may have access to your personal information but are obligated to protect it in compliance with this Privacy Policy.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or other legal processes.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee the security of your information.

Your Choices

You may have the following rights concerning your personal information:

• Access and Correction: You can request access to your personal information and ask for corrections if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information in certain circumstances.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Punjab State Power Corporation Limited

Email: ce-it@pspcl.in

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy in the App. Your continued use of the App after such changes constitutes your acceptance of the updated Privacy Policy.